Support

Locol Support

Last updated: 2026-09-04

For help with Locol, email [email protected]. Tell us what happened, the app version and device if relevant, the market or city, and the approximate time. Include a screenshot or event, plan, or support identifier only when it helps. Do not include passwords, OAuth tokens, payment details, or unnecessary personal information.

We aim to acknowledge support requests within 2 business days. Rights requests are handled within 30 calendar days, or we will explain a lawful extension. If you are reporting an urgent account-security issue, say so in the subject line and secure your account first where possible.

Privacy and data help

• Export your data: Data export
• Delete your account: Account deletion
• Read the Privacy Policy
• Review the Imprint and contact notice

The current in-app paths are Account → Privacy & data → Your data → Download your data and Account → Account & sign-in → Delete account. If either in-app action is unavailable, email [email protected].